Many projects will be simple installations and the software will be delivered quickly so you can realise the benefits fast.
On larger installations a consultant will be assigned to the project to understand what the customer is looking to achieve. The consultant will work with the appointed customer project team to ensure that the organisation realises the potential that a Qube Global Software solution can bring.
Many of the initial configuration & implementation sessions will be delivered by means of consultant led workshops. These planning sessions will seek to:
- Set the target objectives for implementing the functionality
- Understand working practices
- Outline the tasks & responsibilities for implementing this successfully
The final stage to a successful implementation is the smooth transition from project to production. Qube Global Software have experience of a wide range of projects and are therefore able to provide assistance with the following key areas:
- Customer business procedure documentation
- User acceptance testing
- ‘Go Live’ support
The success of the implementation depends on planning and preparation. Throughout the project we will be looking forward towards the key activity of ‘going live’.
Our relationship with our customers does not end with the implementation. We provide a full support service. This enables our support team to build a picture of your business. As we approach live running we will organise a full handover from our implementation team to the Qube Global Software Customer Services team.
Finally we conduct an end of project review. We are always looking to improve our services and all feedback is welcome.