The Planet Suggestion site is currently being run on a trial basis until 29th February 2012. The site should be used to make suggestions on the Planet product and service, and gives you the opportunity to add comments and vote on other suggestions.
The number of votes allocated to your organisation is limited, and we need to be able to identify the most popular suggestions, so please use your votes wisely for the suggestions that are of most importance to you. When an idea is closed your votes will be returned to you for re-use.
Suggestions will be reviewed and updated regularly so it will be worth you checking back for progress and other comments on your suggestions. You can update your preferences to have email updates on comments and status changes if you prefer.
We will endeavour to review the most popular suggestions, taking them forward for user forum meetings or including the features as part of our on-going development. The most popular suggestion is not guaranteed to be developed, as we will always need to ensure that a development is workable, useable and achievable within the design of the system. We want to ensure that we are able to continually improve the system, working within suitable time frames, and so may add suggestions sooner that can be developed and released more easily.
The site should not be used to report bugs: these should be reported to our Support desk in the normal way. Also if you would like to look at very specific work you should discuss this with your account manager rather than posting on the suggestions site which is for generic suggestions only.
Remember that this site has been created to provide a visible platform to allow users to make suggestions and comment on others. Comments that add no value, are inappropriate or derogatory will be removed. Any user that continues to use the site inappropriately will be blocked from the site.
The Planet Forum Administrator
1. Navigate to the
Planet Client Login Area
a. Select the Client Login tab along the horizontal menu tabs
b. Select the Planet section
c. Click on the Planet Client Area, this will open a new window for the Suggestions site.
2. Enter your email address and password
a. Check the email address that has been registered for your site. Remember that this could be your email address, a colleague’s email address or a group email address.
b. Remember that you can email forumadmin@qubeglobal.com if you have not logged on before and need to register with us to use the site.
3. Add suggestions to the site
a. Add a comment by simply typing your suggestion. This can be with regards the software or services, however these suggestions can be moderated and removed from the site so please think carefully before entering the details.
b. Whilst typing your suggestion the system will be checked for similar suggestions and comments that may be relative. You can stop typing your suggestion and simply comment on an existing comment, if duplicates or similar suggestions are found.
c. Once you have added your suggestion you can add a Category and describe your idea if you want to.
d. Finally you can give your suggestion 1, 2 or 3 votes
4. Add comments to existing suggestions
a. Add a comment to an existing idea by scrolling through the site or searching for ideas that are Hot Ideas, Top, New, Accepted or Closed. You can also search using the Category drop down list, or by limiting to ‘My Ideas’ only.
b.Once you have found a suggestion to comment on either select and highlight the suggestion title or the Comments count underneath.
c. Post your comment or flag other user comments as inappropriate if you feel this is necessary.
5) Vote for suggestions
a. Once you have found a suggestion that you are interested in you can vote for the suggestion. Simply select the Vote button and give it 1, 2 or 3 votes. You can change the number of votes you give something at any time, by selecting the Vote button and amending the value as required.
b. Votes are limited so make sure that you vote wisely; you can see how many votes you have left when you log in so you can keep track of the votes remaining.
c. If a suggestion is closed or rejected the votes return to your allowance so they can be reused.
6) Keep track of suggestions and comments
a. Once you have made a suggestion or added a comment you can stay up to date with it by altering your settings.
b. Select the option to:
i. Receive live status changes and admin responses
ii. Receive comment updates
c. This allows you to remain up to date when users add comments, or the status changes to show the suggestion as under review, planned, closed etc.