The Rise of the Customer: How residential block and estate managers can gain the edge in customer service
In the digital age, property management technology offers remarkable competitive advantages above what was available just a few years ago.
In this report, we explore how technology can enable residential block and estate managers to:
Improve leaseholder engagement with an agile communication strategy
Use mobile tools for an end-to-end seamless service
Address the basics of service charge administration
Enter new and emerging markets like the Build-to-Rent sector
With a wide range of industry sources, the report is essential reading for all residential block and estate managers looking to improve service levels to their clients and stakeholders.