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Qube Planet FM Helpdesk Module

Qube Planet FM Helpdesk Module

Whether you are an FM service provider managing your clients or a facilities team responsible for your company’s property portfolio, Planet’s Helpdesk module provides you with all the tools and functionality you need to deliver a responsive and high quality maintenance and repair service.

Helpdesk module functionality at a glance:

  • Fast search mode for identifying callers
  • Quick and effective duplicate call check
  • Multidiscipline: manage soft and hard services
  • Send satisfaction surveys to callers
  • Audit trail logs and records all key events
  • Raise quotes and purchase orders directly from the helpdesk
  • Auto-select SLA based on pre-defined call categories, location and client
  • Request required repair/maintenance work at the click of a button
  • Automatic work order emails to subcontractor or in-house team
  • Record when call issued, attended, resolved and closed
  • Escalate calls and measure performance against SLA
  • Provide a responsive and high quality helpdesk service
  • Clients can log calls themselves via our web browser
  • User-defined call screen templates and dropdown list of standard faults for easy logging