You may not know Timpson Ltd by name, but you will certainly recognise their stores. With a network of 575 outlets throughout the UK, Timpson offers a diverse range of services – from key cutting to engraving and dry cleaning. Key to their success is fully operational machinery and well stocked stores – faulty machinery or no stock equals no revenue. Timpson needed to manage this large estate of stores effectively from a central location. Planet from Qube Global Software provided the perfect solution, and now they would be “lost without it”, claims Sara Honey, Timpson’s Help Desk Manager.
Timpson’s estate is managed by a central Help Desk team run by Sara Honey, responsible for running the help desk, planned and reactive maintenance, machine refurbishments and monitoring stock items throughout the stores.
Sara faced several urgent business pressures from management. One of these was to reduce the downtime of essential machinery, which disrupted the daily running of the stores and cost the company money. Effective planned and reactive maintenance and careful stock control of machinery spare parts were essential to achieve this. There was also an urgent need to streamline and speed up the process of handling thousands of calls from stores UK-wide. Sara purchased the Planet G5 facilities management system in 1997 to provide the framework for efficiently managing the 330 stores, 300 contractors and 17,000 assets they were responsible for. Management of calls and jobs improved significantly.
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