Rydon Property Maintenance Ltd (RPML), part of the Rydon
Group, provides facilities management services to a variety of clients, predominantly within the health and housing association sectors. The company is responsible for 33,000 tenanted units.
Operating from offi ces across South East England, the company provides a range of services, including planned preventative and repair maintenance, grounds maintenance and a 24-hour on-call breakdown service. Customers include Oxleas NHS Trust, Swale, Broomleigh, Downland & High Weald Housing Associations and several insurance companies.
A fi eld force of some 100 RPML technicians and multiskilled trades people work under the direction of branch managers who process enquiries and plan works through Planet CMS, a repair service management system which has been operational throughout RPML’s offi ces since April 2003.
Developed and supported by Qube Global Software, Planet CMS, the forerunner to Planet FM Enterprise which was launched in 2005, enables maintenance companies to register all their customer sites and assets – for example, lifts, boilers and HVAC equipment - as well as schedule planned and reactive maintenance and repairs. It automates the generation of sales invoicing according to a set of user-defi ned charge rules which can be customised for each contract.
For more information about Rydon visit www.rydon.co.uk
Please download the full PDF case study below