Ian Williams is a leading property services company providing both planned and reactive property asset management to local authority, housing association, education, MOD and commercial clients.
During 2006 Ian Williams took the decision to invest in Planet FM Enterprise to enable the adoption of mobile working technology via PDA devices. Via the Planet FM Enterprise helpdesk function, work orders can now be sent directly to operative’s PDAs. Operatives then report back to clients in real time, which enables contractor and client to be completely up to date with the progress of work orders, and in particular completions. Operating to strict KPIs (Key Performance Indicators), Ian Williams needed to ensure the KPIs were not only being met, but ideally exceeded.
The company’s move towards automating its property management and maintenance was driven by the opportunity for effi ciency improvements in the management of its mobile workforce through embracing new technology.
“We don’t have operatives coming into the offi ce each morning to deal with their paperwork. They can go straight to the fi rst job at 8am and are reporting back constantly. We can get operatives to more jobs per day, which means more completions per day,” stated Rob Lomas, Operations Support Manager at Ian Williams.
Ian Williams was also impressed with Planet’s full asset management capability, its ability to interface with clients’ systems and deal with specific requirements of clients and its own systems. “We can add services and programmes into the same system, which enables Ian Williams to offer full asset management,” Lomas added.
The Planet system also helps Ian Williams more accurately report on KPIs, essential for maintaining service level agreements.
Lomas is also impressed by the service provided to his team by Planet FM personnel: “We’ve had one of Planet’s customer services team seconded to us initially to provide training, but he is also available as and when we need him, providing ongoing support, training and consulting.”
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